Privacy Policy

At Doclyn ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application "Doclyn - Home Healthcare" and our website doclyn.in (collectively, the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information to provide and improve our home healthcare services.

A. Personal Information

• Identity Data: Name, age, gender, date of birth.
• Contact Data: Mobile number, email address, delivery address.
• Location Data: Precise GPS location to connect you with nearby doctors, nurses, and delivery partners, and to verify service areas.

B. Health & Medical Information (Sensitive Personal Data)

• Medical Records: Prescriptions, lab reports, doctor notes, and health history you upload.
• Service Details: Details of medicines ordered, tests booked, or equipment rented.
• Physical Health: Symptoms, vital signs, or other health metrics you choose to share for consultations.

C. Technical Data

Device ID, IP address, operating system, and app usage logs to improve app performance and security.

D. Permission-Based Data

• Camera/Photos: To upload prescriptions or medical reports.
• Microphone: For audio/video consultations with doctors.
• Storage: To save reports and invoices on your device.

2. How We Use Your Information

We use your data strictly for legitimate business purposes:

• Service Delivery: To process pharmacy orders, rental bookings, schedule nurse visits, and facilitate doctor consultations.
• Communication: To send order updates, appointment reminders, and invoices via SMS, WhatsApp, or email.
• Health Management: To maintain your digital health records for your easy access.
• Improvement: To analyze app usage and improve our services and user experience.
• Legal Compliance: To comply with applicable Indian laws and regulations.

3. Data Sharing and Disclosure

We do not sell your personal data. We share data only when necessary:

• Service Providers: With verified doctors, nurses, labs, and delivery partners strictly to fulfill your requested service.
• Legal Requirements: If required by law, court order, or government authority.
• Business Transfers: In connection with a merger or sale of company assets, with confidentiality maintained.

4. Data Security

We implement industry-standard security measures (encryption, secure servers, access controls) to protect your data. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your login credentials confidential.

5. Your Rights

• Access: You can view your order history and medical records within the app.
• Correction: You can edit your profile details at any time.
• Deletion: You may request deletion of your account and data by contacting us. Note that some data may be retained for legal or accounting purposes mandated by law.

6. Children's Privacy

Our services are not intended for users under the age of 18 without parental consent. Parents/guardians are responsible for the use of the Platform by minors.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, if you have any grievances or questions regarding your data privacy, please contact our Grievance Officer:

8. Changes to This Policy

We may update this policy from time to time. The updated version will be indicated by the "Last Updated" date. We encourage you to review this policy periodically.